Privacy Policy

Privacy Policy

Effective Date: 5 December 2025

Rentals+ (a trading name of Superhost Plus Ltd, referred to as “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, use our services as a Landlord or Tenant, or visit our website.

We process data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Name and Address of the Data Controller: Superhost Plus Ltd 22 Hereford Road London, W5 4SE United Kingdom

Email: [email protected]

1. Information We Collect

We may collect and process different types of information depending on whether you are a prospective Tenant, a Landlord, or a website visitor:

  • Identity Data: Names, dates of birth, marital status, and copies of photographic ID (e.g., passports, driving licences) for “Right to Rent” checks and identity verification.

  • Contact Data: Billing address, email address, and telephone numbers.

  • Financial Data: Bank account details (for rent payments or landlord payouts), proof of income (payslips, bank statements), and credit history (obtained via referencing agencies).

  • Employment & History Data: Employment status, job title, and previous address history/landlord references (for tenants).

  • Property Data: Information regarding properties you own (for landlords) including proof of ownership and insurance.

  • Technical Information: IP addresses, browser types, and usage data collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect to:

  • Provide Lettings Services: To process tenancy applications, draft tenancy agreements, and manage property listings.

  • Compliance: To conduct legally required “Right to Rent” checks and Anti-Money Laundering (AML) checks.

  • Financial Management: To collect rent, process security deposits, and transfer funds to landlords.

  • Property Management: To arrange maintenance and repairs, and conduct property inspections.

  • Communication: To respond to inquiries and send important updates regarding your tenancy or property.

  • Deposit Protection: To register tenancy deposits with a government-approved scheme (e.g., TDS, DPS).

We will not use your data for any purposes beyond what is specified without obtaining your consent, unless required by law.

3. Cookies

Our website uses cookies to distinguish you from other users and improve your experience. Cookies are small files placed on your device by your web browser. You can control your cookie settings through your browser preferences. We may use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a period).

4. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, misuse, disclosure, or destruction. These measures include secure servers, encryption, firewalls, and restricted access to physical files. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security of your data.

5. Sharing Your Information

We do not sell your personal information. However, as a letting agency, we may need to share your data with the following trusted third parties to facilitate your tenancy or management service:

  • Landlords: Prospective tenants’ references and application details are shared with the property owner for approval.

  • Referencing Agencies: To conduct credit and background checks.

  • Deposit Protection Schemes: To register your deposit as required by law.

  • Contractors & Engineers: To arrange repairs, maintenance, or safety certificates (e.g., Gas Safety).

  • Utility Companies & Councils: To update billing details for gas, electricity, water, and Council Tax upon a change of occupancy.

  • Legal Authorities: If required to comply with legal obligations (e.g., HMRC, police investigations).

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

  • Tenancy Files: Generally retained for 6 years after the tenancy ends, in compliance with the Statute of Limitations and tax requirements.

  • Unsuccessful Applications: Retained for a shorter period (typically up to 12 months) to address any queries or disputes, after which they are securely deleted.

7. Your Rights

Under UK data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Erasure: Request deletion of your personal data (“right to be forgotten”), subject to our legal obligations to retain certain records (e.g., for tax purposes).

  • Restriction: Object to or restrict processing of your data under certain conditions.

  • Portability: Request the transfer of your data to another party.

  • Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your data.

To exercise any of these rights, please contact us at [email protected].

 
 

8. Third-Party Links

Our website may contain links to other websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

 
 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Effective Date” at the top of the policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact the Data Controller at:

Rentals+ (Superhost Plus Ltd) 22 Hereford Road London, W5 4SE United Kingdom Email: [email protected]