Terms and Conditions

erms and Conditions

Effective Date: 5 December 2025

Welcome to Rentals+, a trading name of Superhost Plus Ltd. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully. If you do not agree with these terms, you must not use this website.

These terms and conditions apply to all visitors, users, Landlords, and Tenants of Rentals+.

1. About Us

Rentals+ is a trading name of Superhost Plus Ltd, a company registered in England and Wales. We act as a letting and property management agency.

  • Company Registration Number: 13940795

  • Registered Office Address: 22 Hereford Road, London, England, W5 4SE

  • Email: [email protected] 

2. Use of the Website

By accessing our website, you agree to:

  • Use the website for lawful purposes only.

  • Not use the website in any way that disrupts, impairs, or restricts others from using it.

  • Not upload or transmit any harmful or malicious content, including viruses or malware.

  • Not gather or scrape data regarding our property listings for commercial use without our permission.

We reserve the right to terminate access to the website if these terms are violated or if any misuse is detected.

3. Intellectual Property Rights

All materials on this website, including text, property descriptions, photographs, floor plans, and logos, are owned or licensed by Superhost Plus Ltd. You may not reproduce, distribute, modify, or create derivative works from the content without our express written consent.

4. Property Listings and Particulars

We strive to ensure that all property particulars and listings on our website are accurate and up-to-date. However:

  • Guidance Only: Property descriptions, photographs, and floor plans are intended for guidance only and do not constitute part of an offer or contract.

  • Measurements: Any measurements or distances quoted are approximate.

  • Verification: Prospective tenants should satisfy themselves by inspection or otherwise as to the correctness of the details.

  • Availability: Properties are subject to availability and may be withdrawn from the market without notice.

Superhost Plus Ltd accepts no liability for any errors or omissions in the content of these listings.

5. Terms for Tenants

  • Applications: Submission of an inquiry or application form does not guarantee a tenancy. All tenancies are subject to contract, satisfactory referencing, and Landlord approval.

  • Holding Deposits: We may require a holding deposit to reserve a property. This will be handled in accordance with the Tenant Fees Act 2019.

  • Tenancy Agreements: Successful applicants will be required to sign a standard Assured Shorthold Tenancy (AST) agreement or similar lease.

  • Permitted Payments: Rentals+ strictly adheres to the Tenant Fees Act 2019. Tenants will only be charged permitted payments (e.g., rent, refundable tenancy deposit, refundable holding deposit, and specific default fees).

6. Terms for Landlords

  • Services: Our obligations to Landlords (e.g., tenant find, rent collection, full management) are governed strictly by the separate Landlord Terms of Business signed prior to instruction.

  • Fees: Agency fees and commissions are outlined in the signed Terms of Business.

  • Compliance: Landlords are responsible for ensuring their properties comply with all statutory requirements (e.g., Gas Safety, EICR, EPC) unless they have explicitly contracted Rentals+ to arrange these on their behalf.

7. Client Money Protection & Redress Scheme

As a professional letting agency, we are committed to high standards.

  • Redress Scheme: We are members of the Property Redress Scheme). 

  • Client Money Protection (CMP): We hold Client Money Protection insurance to safeguard landlord and tenant funds.

8. Limitation of Liability

While we make every effort to ensure the smooth operation of our website, we do not guarantee that it will always be available or error-free. Superhost Plus Ltd will not be liable for any loss or damage, whether direct or indirect, arising from the use or inability to use the website, including but not limited to:

  • Loss of data or profits.

  • Business interruptions.

  • Reliance on information contained on the website.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., referencing agencies, utility providers, local councils). These websites are not under our control, and we are not responsible for the content or practices of these external sites.

10. Privacy and Data Protection

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR).

  • Tenant/Landlord Data: We collect and process personal data necessary for setting up tenancies and managing properties (e.g., referencing, deposit registration).

  • Policy: Our full data practices are outlined in our Privacy Policy. By using this website, you consent to the collection and use of your information as described therein.

11. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our services, the rental market, or legal requirements. Any changes will be posted on this page with the updated “Effective Date.”

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Rentals+ (Superhost Plus Ltd) 22 Hereford Road London, W5 4SE United Kingdom Email: [email protected]